FAQ

Q: How do I track my order?

A: We process orders within 1 - 2 business days then ship overnight or 2nd day ground via FedEx or USPS. Tracking information will be emailed to you once your order has shipped.

Q: What is your return policy?

A: Please contact customer service at (855) 543-7677 if you’d like to make a return. Please note that return requests must be received within 30 days of purchase, and we do not cover the cost of shipping.

Q: How much does shipping cost?

A:Shipping is free on all orders. Unfortunately, these materials are expensive and cause the shipping costs themselves, so we require a minimum order of six boxes of pops.

Q: What locations does Ruby Rockets ship to?

A: Ruby Rockets currently ships to all addresses in the contiguous U.S. We do not ship to Hawaii, Alaska, Puerto Rico, or Canada at this time, but we hope to extend our services in the near future.

Q: What are the natural flavors you use in your pops?

A: The natural flavors in our Frozen Pops and Dairy Free Yogurt Alternatives are derived from fruit and vegetable oils. These flavors are non-GMO and Whole Foods Market compliant, but the specific makeup of the natural flavors is proprietary to Ruby Rockets.

Q: Where can I find your products?

A: We want to make your experience with Ruby Rockets as convenient as we can, so you can order our Frozen Pops and our Dairy Free Yogurt Alternatives on our site or you can find a carrier near you with our store locator. 

Q: Do your products use high fructose corn syrup?

A: We don't use high fructose corn syrup or any other unnatural sweetener in our products.

Q: Are your pops kosher? Where do you get your certification?

A: Yes, our frozen pops are certified kosher pareve and receive our certification from KOF-K. The dairy-free yogurt is certified by OU.

Q: Where are your Frozen Pops made?

A: All of our pops are made in Southern California.

Q: Where are your Dairy Free Yogurt Alternatives made?

A: Our Dairy Free Yogurt Alternatives are made in Canada.

Q: Are your Dairy Free Yogurt Alternatives filled in BPA-free packaging?

A: Yes. Our Dairy Free Yogurt Alternatives are packaged in BPA-free tubes.

Q: The box says your Frozen Pops are made on equipment that processes milk, soy, and tree nuts. What allergen information do I need to know before having one of your Frozen Pops and/or Non-Dairy Yogurt Alteratives?

A: Yes, the equipment we use to make our Frozen Pops processes milk, soy, coconut, and tree nuts, such as: almonds, walnuts, pecans, pistachios, hazelnuts, and macadamia. However, our facilities have strict daily cleaning procedures, and they have yearly, third party audits to ensure we are compliant. And, for peace of mind, we do additional audits through third parties to test our products for milk, soy, tree nuts, and even gluten. Our Dairy Free Yogurt Alternatives are made in an allergen free facility, but coconut is one of the primary ingredients.

Q: Are you gluten free?

A: Yes, we don’t use any wheat products in our Frozen Pops or in our Dairy Free Yogurt Alternatives.

Q: Are you vegan?

A: Yes, all the ingredients in our Frozen Pops and Dairy Free Yogurt Alternatives are derived from plants.

Q: Do you use eggs as an ingredient in your products?

A: No.

Q: Are you dairy free?

A: Yes.

Q: Love the Far Out Fudge Pop, but do you use Fair Trade Cocoa?

A: Absolutely. We are committed to making this world a better, more ethical place, and we deliver on that commitment through our products.